Comments on: Cisco Support http://ccnprecertification.com/2006/03/10/cisco-support/ Study notes for the Cisco CCNP exam Sun, 07 Sep 2008 22:38:55 +0000 http://wordpress.org/?v=2.5.1 By: Jackie Huba http://ccnprecertification.com/2006/03/10/cisco-support/#comment-81 Jackie Huba Thu, 06 Apr 2006 23:08:13 +0000 http://ccnprecertification.com/2006/03/10/cisco-support/#comment-81 I would say you definitely are a Cisco customer evangelist : ) Thanks for sharing the story. Jackie Huba Co-author, "Creating Customer Evangelists" I would say you definitely are a Cisco customer evangelist : )

Thanks for sharing the story.

Jackie Huba
Co-author, “Creating Customer Evangelists”

]]> By: neteng http://ccnprecertification.com/2006/03/10/cisco-support/#comment-47 neteng Fri, 17 Mar 2006 00:34:29 +0000 http://ccnprecertification.com/2006/03/10/cisco-support/#comment-47 I have had my fair share of poor technical support from TAC, but I usually have little problem getting the case re-queued with a competent tech. When I do get one, they are usually super-knowledgable and like you say, have no hesitation to logging into your equipment remotely. I also like the fact that you're given a direct line to the support person you've been dealing with. This helps keep things simple when you're dealing with a complex issue as you don't need to re-explain certain things to the next engineer you get on the phone. I have had horrible experience with SonicWall's support team. No matter what the issue, they always tell you to upgrade to the latest firmware before they even hear your problem. I have had my fair share of poor technical support from TAC, but I usually have little problem getting the case re-queued with a competent tech. When I do get one, they are usually super-knowledgable and like you say, have no hesitation to logging into your equipment remotely. I also like the fact that you’re given a direct line to the support person you’ve been dealing with. This helps keep things simple when you’re dealing with a complex issue as you don’t need to re-explain certain things to the next engineer you get on the phone.

I have had horrible experience with SonicWall’s support team. No matter what the issue, they always tell you to upgrade to the latest firmware before they even hear your problem.

]]> By: CiscoHQ http://ccnprecertification.com/2006/03/10/cisco-support/#comment-44 CiscoHQ Mon, 13 Mar 2006 04:51:24 +0000 http://ccnprecertification.com/2006/03/10/cisco-support/#comment-44 Hi, I have said the same thing in relation to Nortel :) The support and community behind Cisco is vast compared to the non existance of a Nortel community. Ironically they just don't exist ;) I am also looking to do a similiar project to what you are using. PRI-> IP Hi,
I have said the same thing in relation to Nortel :) The support and community behind Cisco is vast compared to the non existance of a Nortel community. Ironically they just don’t exist ;) I am also looking to do a similiar project to what you are using. PRI-> IP

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